Barbour Jacket Outlet
United Kingdom

Shipping & Returns

We appreciate our reputation for good service, but if for any reason you are unsatisfied with your purchase, please contact us by email, we will assist you with an exchange or refund.

To the return

1. We are committed to your full satisfaction. You must contact us before returning the goods. All items returned to us must be in their original condition. Items that are not worn, changed or washed, with all marks attached. And all returned items are subject to a 15% return fee, it is shipping and handling fees can not be refunded.

2. We do not cover shipping costs on return or exchange you will be responsible for shipping and handling costs. In addition, we recommend that you add tracking and insurance to your own protection. Because we can not be responsible for lost shipments.

3. Refund for non-quality issues
Our website can not provide full refund for high quality issues such as:
The product does not look like those in your image.
The product is not what Id imagines to be.
I'm not happy with this product.

In 7 days (from the date of receipt of the products), you must return the products in the original package to you (you will pay the shipping fee) if you request to return the purchased items due to the above reasons. When we receive the products returned intact, in addition to the shipping fee, we will also deduct 15% handling fee based on your total order amount and give you a partial refund.

For exchanges:

In 7 days (from the date of receipt of the products), if you find the products you choose do not satisfy you in terms of color or size, it can be returned and replaced under the following condition. You must return the products in the original package (you pay the shipping fee). The products must not have been used (except sampling). When we receive the products returned intact, we will replace it with new ones and send them back to you. The shipping fee for the replaced products that we send to you must also be charged by you.

Important message:

1. Even though we give 100% effortless return policy, considering time and money, we're definitely using whether you can complete all your questions and concerns before ordering.

2. Please contact our customer service first to get a return address.

3. We are not responsible for the loss if the returned package is lost during shipping, the original mail receipt must be retained to claim compensation.

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